This Refund and Cancellation Policy outlines the terms applicable to cancellations and refunds for travel services provided by Allways Tours and Travels (ATT).

1. Booking Cancellation by Customer

• Customers may request cancellation of their booking by contacting Allways Tours and Travels (ATT).
• Cancellation requests must be made in writing through email or another communication channel accepted by ATT.
• Cancellation charges may apply depending on the date of cancellation and the terms of the services booked.
• Certain bookings, services, permits, tickets, accommodations, or other arrangements may be non-refundable.

2. Cancellation Charges

• Cancellation charges will depend on the cancellation policy applicable to the specific tour, hotel, transportation, or other travel service.
• Any advance payment or deposit may be non-refundable where costs have already been paid to service providers.
• Customers will be informed of any applicable cancellation charges before the refund is processed.

3. Refunds

• Refunds, where applicable, will be processed after deducting applicable cancellation charges, service fees, and non-refundable costs.
• The amount of the refund will depend on the terms and conditions of the services included in the booking.
• Refunds will generally be made through the original payment method where possible.
• Processing times may vary depending on the payment method and financial institution.

4. Non-Refundable Services

The following services or expenses may be non-refundable, depending on the applicable supplier’s terms:

• Visa and permit fees.
• Government charges.
• Transportation or travel tickets.
• Hotel or accommodation charges.
• Special bookings and activities.
• Service charges.
• Other costs already paid or committed to third-party service providers.

5. Cancellation by Allways Tours and Travels (ATT)

• ATT reserves the right to cancel or modify a tour due to circumstances beyond its control, including natural disasters, severe weather, government restrictions, road closures, political situations, or other unforeseen circumstances.
• In such cases, ATT will make reasonable efforts to provide alternative arrangements where possible.
• Any refund will be subject to the refund policies of the relevant service providers and the costs already incurred by ATT.

6. Changes to Bookings

• Customers may request changes to their booking, including travel dates, accommodation, transportation, or itinerary.
• Changes are subject to availability and may result in additional charges.
• Any additional costs arising from changes requested by the customer will be payable by the customer.

7. No-Show

• If a customer fails to arrive for a confirmed booking or does not use the booked service without prior notice, the booking may be treated as a no-show.
• No refunds may be provided for no-show bookings where the relevant service provider has charged ATT for the reservation.

8. Force Majeure

ATT will not be responsible for providing refunds or compensation for losses resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of terrorism, government actions, border closures, strikes, severe weather, or other unforeseen events.

ATT will make reasonable efforts to assist customers and seek alternative arrangements where possible.

9. Contact Us

For cancellation requests, refund enquiries, or changes to a booking